FAQs

Accounts Receivable

Yes, please contact our customer service or accounts receivable department and we can supply you with a form with all the needed info.

We accept ACH, EFT and Wire payments, please make sure your system is set to send a payment remittance to ar@lincsystems.com per the instructions.

We do accept credit card for these, but we add a 3% credit card processing fee on top of the invoice total. Check payment is preferred.

Yes, please send us a tax exemption form either via your sales representative or our customer service team and we will update your account.

If checks have been sent to the old address it will returned to you via USPS. Since it can take several weeks for you to receive the returned mail it may be best to reissue the check to the correct address.

LINC Systems
P. O. Box 88894
Milwaukee, WI 53288

Once a completed credit application is submitted, our standard billing terms are Net 30.

Customer Service

Monday – Friday; 8:00am - 5:00pm EST

Stocked items ship the same day if they are ordered by 2pm. Orders placed after 2pm are shipped out the next day.

It varies. Freight costs are based on weight and distance.

Your minimum order value must be $1,400.00 to receive free shipping.

It should take approximately 7-10 business days to deliver your order.

We provide tracking information on all our invoices.

You can return standard stock items providing that product is in the same resalable condition as it was received. In some cases, there may be a 20% restocking charge. All non-stock, special order items are not returnable.

Contact your Sales Rep or Customer Service to increase your credit.

(317) 399-3101 or (800) 330-5481

Bostitch, DuoFast, Paslode, Omer, BeA, Hitachi, Spotnail, Everwin, Fasco, Pam and Quick Drive

Turn-around time is about 2-3 days in the shop depending on the tool and repair needed.

Yes, your Territory Manager can get the product that you need for trial and help with any research and development advice.

General

Our corporate headquarters is in Westfield, IN. We also have several other locations across the country. See all of our locations on our About page here.

We have service centers in our Westfield, IN, High Point, NC, Decatur, IL and West Coast HQ locations.

We have various distribution center locations across the United States. You can see all our locations on our About page here.

No. Pneumatic Tool Oil is what to use in nail and staple guns such as a framing nailer or pneumatic upholstery stapler. It is detergent free and helps keep tools running longer between needing repairs. Air Tool Oil is for tools such as an impact wrench in a mechanic’s shop or an air powered screwdriver in a manufacturing plant. These oils have detergent in them and will break down the rubber o-rings that could cause tool failure sooner in pneumatic tools. Best practice is to use the manufacturer’s pneumatic tool oil in their tools. We know that is not always possible so just make sure it is a detergent free pneumatic tool oil.

No. Use Paslode Cordless Tool oil only. It is formulated specifically to handle the mini explosion (combustion) of gas in the chamber and not react with the spark. Though it is highly unlikely pneumatic tool oil will cause a bigger combustion explosion, always err on the side of caution and use only Paslode Cordless Tool Oil.

Fuel cells do have a "Best Used By" date printed on the bottom of the can. A fuel cell will often work beyond that date, but if a tool starts to work intermittently it could be because the fuel cell has expired. An expired fuel cell has lost enough internal pressure to degrade its performance.

That depends on how heavily they are used. Regular maintenance of your tools will ensure they are performing at optimal levels and will help give them a longer life, both help reduce your overall operating costs for your business. We recommend cleaning the tool at least once every 1-2 months, depending upon use.

If the tool is starting to skip fasteners, double shoot, etc. or if it is covered in dirt or fine sawdust particles, it’s time to have it cleaned and/or repaired.

That can vary depending on tool size, usage, volume of fasteners being driven, etc. Tools should be oiled, at the very least, once in the morning or before every shift. The volume of fasteners being shot will also help determine how often to oil a tool. We recommend 10-15 drops of oil for large, “high volume” tools such as framing nailers or coil nailers that are being used all day, every day. It may not hurt to use the same amount again in the afternoon. Smaller tools such as brad nailers or upholstery staplers we recommend 5-10 drops (depending upon size of the tool-the smaller the tool, the less oil typically needed) and can generally be oiled once in the morning on a construction site or in an industrial setting may have to be oiled throughout the day for high volume applications.

We are asking our tools to last longer in the field before replacing them than we used to. Also, the parts we have today are not of the quality that they were years ago. Just like the parts that may be purchased for in plant repairs, unfortunately, nothing is lasting as long as it used to.

No. We support several brands which are leaders in the industrial fastening industry. For larger coil nailers we have Everwin and Bostitch, smaller body tools we have BeA and Omer. We also have specialty tools for different industries, i.e. Encore and Spotnail in the furniture and bedding industries. So Bostitch is one of many brands that we support.

Industrial accounts - $2,000.00 for orders shipping directly from our warehouse locations or full skid orders of like material, i.e. 1 skid of 1-3/4" nails or 24 cases (144 cans) of spray paint.

Dealer accounts - $1,000.00 shipping from our warehouse.

Not at this time, but we can supply the specific sell and info sheets from the manufacturers for most of our offering. You can also search our website, LINCsystems.com, to browse many of our products.

Yes, as long as the total value is $2,000.

The manufactures have these for download on their websites. We can provide you with the links.

There is a $15.00 fee to look at tools.

It depends. Most of our construction nails are made in North America. Our pallet coil nails are made overseas.

Good question! Sometimes price breaks are available. It just depends on the customer and the situation.

Yes, we do accommodate special orders.

At LINC Systems, it is Our Mission to Dream Big and Deliver Beyond Our Customers' Expectations. We are safety driven, offer smart technology, provide on-site repair service that is unparalleled and have an amazing customer service team. We may not be the biggest, but we are the best at what we do!

Packaging

For different machines, the lead time can vary. For smaller machines, the build could possibly take 4- 8 weeks. For larger systems with customizations, they can take up to 22 weeks. The variations are also dependent on the type of machine.

Our service technicians can work on any type of machine. They are highly skilled in full mechanical installations as well as programming a PLC and HMI. They attend annual training weeks provided by our vendors for certifications. We often work on both machines that we haven’t sold to our customers and machines we have sold and installed. We also offer preventative maintenance programs, retro fitting for machines and upgrades.

We support and have parts for any type of machine whether we have sold the machine or not. Also, we supply and stock full spare parts lists for equipment that we have and have not sold.

Send an email requesting the manual you need to mweincouff@lincsystems.com. Please provide the model of the machine and the serial number to ensure efficient service.

Human Resources

We started as a small company with 22 employees in 1995 and today we have more than 200 employees.

We still have several of those 22 employees with us today. Some have retired, but our average tenure is more than 17 years.

Our people make the difference. We look for people with amazing character. This sets us miles apart from our competition.

Our core values of Character Development, Constant Improvement, Creating Loyalty and Efficiency are things we work on every day.